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VISI - Network Services Agreement
Service Agreement

Earth icon By connecting electronic computers or other devices to the Infinity-At-Home Network, you as a Customer and/or user by doing so accept the following agreement:

VISI - Network Services Agreement

 

  1. Scope. This agreement outlines terms and conditions applicable between the Purchaser or User (Customer) and VISI. (Infinity) regarding the network services purchased by the Customer as specified on the Infinity-At-Home Customer Service Order and Agreement signed by the customer. Upon notification of this agreement, any Customer who connects or allows the connection to the Infinity-At-Home network and/or use, directly or indirectly (such as wireless) of any electronic device accepts the terms and conditions of this agreement.
  2. Service Description. The Service provides a physical connection for the Customer to connect their PC/Computer to a network port such that they may use the TCP/IP network protocol to access information using generic programs like browsers and email to access (receive/send) data on the public Internet infrastructure. The physical connection to the PC will depend on PC capabilities and available technologies.
  3. Term of Agreement and Payment. This agreement begins the date service is installed and enabled at the customer premise. Unless otherwise stated, the service(s) are provided on a month-to-month basis. Payment for installation, equipment, labor, or other components or services required to initiate service are payable on or before the date of installation. Monthly service fees are payable monthly in advance. The first month's bill will include prorated service for the current billing cycle plus the following month. Terms are Due Upon Receipt.
  4. Customer Responsibility. It is the sole responsibility of the Customer to provide, operate and maintain the necessary cabling, computer hardware and software licenses and any other equipment used by the Customer to connect to the Service provided by VISI.
  5. Warranties, liabilities and remedies. VISI agrees to make all reasonable efforts to make the Services available to the Customer as described in this Agreement. VISI MAKES NO OTHER WARRANTIES TO THE Customer AND SPECIFICALLY DISCLAIMS ALL OTHER IMPLIED AND EXPRESS WARRANTIES INCLUDING, BUT NOT LIMITED TO, THOSE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VISI's sole liability to the Customer and the Customer's exclusive remedy for any breach of this Agreement is limited to a refund equal to the Service fees paid directly to VISI by the Customer for the calendar month prior to the date of the breach.
  6. Indemnification by Customer. Customer agrees to indemnify and hold harmless VISI from any claims (including attorney's fees) resulting from Customer's use of the service, including but not limited to any special or indirect damages to Customer equipment.
  7. Access to other Networks. Access to certain networks may require the Customer to comply with different or additional rules related to the use of those networks. The Customer agrees to abide by any such additional or different usage rules, including, but not limited to, those issued by VISI.
  8. Compliance with Law, Security and Use of Services. The Customer agrees to only use the services provided by VISI for lawful purposes. Customer agrees to protect and treat as confidential all access codes, passwords, and proprietary information provided by VISI for access to its services. Unlawful use of the services may result in criminal and civil liability by the Customer and VISI will cooperate with law enforcement & investigations if such violation is suspected. At its own discretion, VISI reserves the right to adjust and/or prevent network transmissions, which significantly impact the use and/or security of Customers who are directly connected to the service.
  9. Email & Usenet: Sending unsolicited mail messages (with or without attachments) including, without limitation, commercial advertising and informational announcements, and/or including computer viruses is explicitly prohibited. A user shall not use another site's mail server to relay mail without the express permission of the site. Sending or posting large distributions of email from an unknown source through an SMTP mail system relay (also known as "SPAMMING") is explicitly prohibited. Posting the same or similar message to one or more Usenet newsgroups (excessive cross posting or multiple posting, also known as "SPAM") is explicitly prohibited.
  10. File Serving and Web Hosting: Any and all hosting and file serving, including peer-to-peer (P2P) applications, email hosting, or applications characteristic of server functionsare not allowed. Unauthorized use of such services constitutes sufficient grounds as a direct violation of this agreement for which service may be denied.
  11. Equitable Access Policy: VISI services, like all other broadband technologies, uses shared bandwidth. Actual speeds will vary based on the amount of traffic on the Internet, the content on a particular Website, or by the overall performance and configuration of your computer. Any stated speeds are not guaranteed and are subject to the VISI Equitable Access Policy, as follows. To ensure equitable Internet access and performance for all VISI subscribers, VISI proactively manages their network to provide average fair and equitable access. These management practices are designed to provide fair and equitable access by establishing a balance in Internet access for all VISI customers regardless of their frequency or volume of traffic usage. To ensure this equity, customers may experience some temporary throughput limitations. There is no minimum Internet access or performance guaranteed as part of this policy.
  12. Resale or Assignment: Resale of this service without the prior written consent of VISI is expressly forbidden. The Customer shall not sell, transfer or assign this Agreement to any other party. VISI reserves the right to sell, transfer or assign this Agreement without the prior written or oral consent of Customer.
  13. Termination of Agreement: VISI reserves the right to disconnect the Customer's service and terminate this agreement if customer payment is not received within 15 days of receipt of invoice. The Customer or VISI may terminate this agreement with 15-days written notice. DIRECT OR INDIRECT VIOLATIONS OF THE POLICIES HEREIN BY THE CUSTOMER, OR A THIRD PARTY ON BEHALF OF THE CUSTOMER, ACTUAL OR ATTEMPTED, SHALL BE CONSIDERED VIOLATIONS OF THE POLICY BY SUCH CUSTOMER. UNDER ANY SUCH VIOLATION VISI MAY DISABLE THE COMPONENT RESPONSIBLE FOR THE VIOLATION AND/OR TERMINATE SERVICE AND THIS AGREEMENT IMMEDIATELY WITHOUT REFUND OF ANY PREPAID SERVICE FEE.

VISI reserves the right to update and modify these terms and conditions. The most recent agreement will be posted at http://www.infinityathome.net, or is available by contacting VISI at sales@infinityathome.net.

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